Samuel S. Sayers
Address and Phone Number available to employers only
[email protected]
Employment Objective
To work for a company with good advancement potential in the field of field service, sales support or information systems.
Technical Skills
MS Windows (3.1, 95, 98, NT), MS Office, MS Exchange, Adobe Photodeluxe, Adobe Acrobat, Adobe Illustrator, Corel Web Designer, Paintshop Pro, Novell Netware 4.0, HTML, Frontpage, HTMLwrite, Webedit, Javascript, web site design, call center management systems, electronic performance support systems (EPSS), Executone ACD
Employment History
Paralon Technologies, Seattle, Washington. 3/99 to present
Technical Support Specialist
Technical support for end-users Paralon's encryption and authentication technology. In house support of network server, mail server, telephone system, and webmaster.
Intermec Technologies, Everett, Washington. 12/86 to 5/98
Technology Tools Analyst (two years)
Analyze, recommend, and administer tools for use in technical support. FAX on Demand, BBS, Aspect� automatic call distribution (ACD) phone system, developed support web site, multimedia development, Clarify� customer case tracking database administration, project management.
Systems Support Engineer (three years)
Telephone support of Windows�, Netware�, and OS/2� software products and connectivity to IBM� AS/400 and open systems. SNA protocol analysis and troubleshooting, spread spectrum wireless technology.
Technical Support Supervisor (one year)
Supervised daily operations of technical support department of 11 technical specialists. Recommended and purchased troubleshooting tools.
Technical Advisor (one year)
Advisor for problem resolution of customer problems, hot customer status reporting. Reviewed all department documentation for accuracy. Developed support training requirements.
Technical Specialist (four years)
Telephone support of Intermec hardware products, product testing and problem duplication, bar code technology, technical training development and instruction. Wrote service related technical bulletins.
Scot-tech Computer Services, Bellevue, Washington. 4/85 to 9/86
Service Manager
On-site repair of mid-range systems, peripherals, and microcomputers. Established service maintenance contracts and spare parts for new products.
TRW, Bellevue, Washington. 12/81 to 3/85
Senior Technical Specialist
On-site and depot repair of ATMs, mainframe peripherals, and microcomputers.
Pertec Computer Corporation, Bellevue, Washington. 3/74 to 12/81
Senior Field Service Engineer
On-site and shop repair to component-level of minicomputers, tape drives, disk drives, and printers.
Education and Training
Bachelors Degree in Computer Information Systems, City University, 1993
Associates Degree in Electronic Engineering, DeVry Institute of Technology, 1974
Novell CNA, 1995